Over a decade ago I bought a bag from Waterfield Design. When I reached out to them about a worn-out shoulder strap, I expected advice, maybe an upsell. Their response? “Send it to us and we’ll fix it for free.” This was more than a pleasant surprise; it was a statement.
In a world where obsolescence is the norm, Waterfield’s commitment to service challenges the status quo. Repairing a bag, a simple act, becomes a narrative about deeper values. It’s a defiance against disposability, a nod to sustainability, and a reflection of respect for the customer.
This isn’t merely a tale of a company going above and beyond. It’s a lesson in what it means to build and sustain value over time. Waterfield’s approach is a beacon in an industry often lost to transience, reminding us that some things are worth more than their material value.
In repairing my old bag, they didn’t just extend its life; they exemplified a philosophy. True craftsmanship is about more than creation; it’s about enduring care, respect for workmanship, and the value of what we hold onto in a fast-paced world.